“Janice’s belief in the potential of people, leadership at all levels, and lifelong learning underscored our commitment to transform the financial services arm of the organization and create customers for life. A passionate leader and people advocate, she contributed much to the organization’s success in becoming a best practices model in direct marketing and world class customer service.”
Retired CEO, Canadian Tire Corporation Ltd.
“Quickly finding the place that impedes progress for individuals, teams, and organizations, and then setting them on the path to performance excellence, is an intricate task requiring skilled and sensitive stick-handling. It’s an art that Janice has mastered. Through her extensive knowledge and experience in a wide spectrum of enterprises, she has proven to be a positive champion of change.”
Retired SVP, HR, Methanex Corp.
“Before any action is taken, Janice asks this simple question: Does it cause friction in the business or does it create flow? Friction is anything that makes it more difficult for people to add value and win with the customer. Flow, on the other hand, is doing everything possible to remove barriers and promote better performance. This is where Janice differentiates herself from others. She asks that question, listens deeply, and makes decisions accordingly. It is possible to teach organizations the power that they can unleash by operating this way. Janice demonstrates this in art form.”
President, Organization Thoughtware International Inc.
“What stands out when you meet and work with Janice is her deep insight into how organizations function as entities and what their leaders need to do – and who they need to be – to help their organizations function better and produce stronger results. Janice can assess where an organization is in terms of its development, culture, and business stage, and works with its leaders to generate better thinking, more innovative planning and smoother execution. She supports leaders in creating ideas and crafting solutions, which challenge assumptions and stretch thinking, while always ‘fitting’ the organization. She does all this with a positive, optimistic, and appreciative approach, leaving everyone and everything she connects with stronger and better.”
“Janice has the unusual ability to bring facts to the table that already reside in the organization, yet have been overlooked. When presented, these facts create an “ah-ha” moment – insight of significant value in helping people and organizations grow together. She is purposeful in facilitating conversations that encourage people to work together to find new and innovative ideas and perspectives with the power to transform the organization.”
Former CEO, McCain Foods Ltd.
“When we undertook the transformation of our call centres to improve effectiveness and deliver world class customer service, Janice designed and integrated a skills based compensation and performance management system that is still the foundation of our award winning contact centres many years later. Janice is a truly special HR leader. She starts with your business challenge, works with you to uncover root causes and helps you find long lasting and innovative solutions. Janice was the right leader for us when cookie cutter HR solutions weren’t delivering the results we needed to drive our business forward.”
President, Canadian Tire Bank and COO, Canadian Tire Financial Services
“Janice mobilizes people to step beyond their comfort zone and collaborate to create innovative solutions to tough business challenges. She uses analytics and seasoned intuition to skillfully engage others in meaningful conversations that shape new futures while courageously facing current realities. Her capacity to help others simplify complex problems and act decisively develops adaptive leaders who thrive in navigating change and disruption.”
VP Organizational Capability Walmart Canada